The next day when I returned to the office, I asked my associates if they had experienced similar problems. They hadn’t, but they suggested I call the company who sold us our phones and equipment to see what could be done. I called, and within twenty minutes, the problem was fixed. Apparently, my voicemail was being sent to another place. The service representative explained in detail how to do a simple diagnostic to see if my messages were going where they were supposed to. When I found that they weren’t, he explained how to change the settings to solve the problem. While I now have a lot of calls to catch up on, I am grateful that the company we went with for our new phone system provides such competent customer service. I think that in the phone business, as in any business, it is paramount to success.